Driver Quality Monitoring Assessor
Help Drive Up Standards – Join Arriva as a Driver Quality Monitoring Assessor
Location: Arriva North East
Hours: Part-Time (24 hours/week)
Salary: £23,246
Contract: Permanent
At Arriva, we know that delivering safe, reliable, and comfortable journeys starts with our drivers – and that's where you come in.
We're looking for a Driver Quality Monitoring Assessor to help ensure our drivers are not only meeting but exceeding safety and service expectations. Whether you're observing customer service or assessing road behaviour, your insight will help shape a safer and better experience for everyone who travels with us.
What you’ll be doing:
1. Conducting covert on-the-road assessments of driving and customer service standards
2. Monitoring safety and flagging urgent issues via formal reporting channels
3. Identifying where further training is needed and making clear, evidence-based recommendations
4. Targeted and random assessments will be required so working on your own initiative is a must.
5. Providing clear, concise reports from covert observations
6. Keeping up to date with Arriva policies, safety updates, and service changes through regular briefings
What we’re looking for:
7. Proven experience in monitoring and reporting against driving behaviours and operational standards
8. Comfortable working independently and managing your own workload
9. Confident in giving objective, constructive feedback
10. Skilled in writing factual, unbiased reports
11. Strong organisational, IT and time-management abilities
12. Assertive, yet professional when addressing sensitive issues
13. Committed to customer safety and service excellence
Why this role matters:
This is a role that directly supports driver safety, customer satisfaction, and service reliability. It’s not a desk job – you’ll be out and about, observing real-time operations and making a difference where it counts. Your work helps reduce risk and keeps our standards on track.
Ready to set the standard?
If you're detail-focused, safety-driven, and ready to help raise the bar, apply now and join us in delivering journeys that customers can count on.