NHS 111 Clinical Advisor (Nurse / Paramedic)
NHS 111 Clinical Advisor's – salary: Band 6 (£38,682 - £46,580 pro rata per annum) + unsocial hours allowance as per section 2 Agenda for Change.
Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same. As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.
Full and part time positions available, with a minimum requirement of 24hrs per week.
We're now inviting new team members to join our upcoming training courses starting in January and February 2026. Apply now to secure your place and kick-start your journey with us
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
This is an office based role in our Otterbourne office. Home/remote working is not available.
We are unable to offer visa sponsorship for this role.
Main duties of the job
Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day.
Are you're seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team. Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.
You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.
Working for our organisation
* Training and support from our dedicated in house education team.
* A nationally recognised qualification in Pathways.
* Access to continual professional development and opportunities within SCAS and the NHS
* Occupational Health support along with an Employee Assistance Programme.
* Enrolment into the NHS Pension Scheme
* NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
You will need to be able to commit to a 9-week full time training programme which will be fully paid.
Person specification
Essential criteria
* Recent professional experience
* Triage Experience
* Customer Service Experience
* Experience of dealing with emotionally charged situations
* NMC registration or
* HCPC Registration
* At least 3 years minimum post registration experience
* Registered general nurse (RN1, RNA)
* Triage experience
* Ability to remain calm under pressure
* Good level of computer literacy
* Ability to communicate effectively
* Recent professional clinical experience
* Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.
Desirable criteria
* Previous experience in a call centre environment such as NHS direct
* Supervisory/coaching/mentoring experience
* Motivated towards further professional development
* Understanding of Clinical Governance and audit practices
* Flexible working approach
Qualifications
Essential criteria
* Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
* Valid registration with NMC/HCPC
Desirable criteria
* Teaching or assessing qualification
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here –
Job Types: Full-time, Part-time
Pay: £38,682.00-£46,580.00 per year
Work Location: In person
Reference ID: SH CA 28/10