I Need Staff Today Limited is recruiting for a prominent engineering and manufacturing organisation that specialises in bespoke metal components, fabrication, finishing, and assembly services. Operating from a modern, purpose-built facility, they serve diverse industriesincluding automotive, industrial engineering, and constructiondelivering tailored, high-quality solutions from design through to delivery.
Role Overview:
As an Internal Account Manager, you will be the critical liaison between the customer-facing and internal operations teams. Youll oversee day-to-day account management, coordinate orders, support external account leads, and ensure service excellencecontributing directly to smooth logistics and customer satisfaction.
Key Responsibilities:
Develop and maintain strong customer relationships, understanding their needs and preferences
Manage orders end-to-endfrom quotation and order entry to fulfillment and delivery
Address returns, delivery issues, and resolve complaints with professionalism
Keep CRM/ERP systems up to date and maintain communication via shared inboxes
Collaborate with external Account Managers on new account setups and business targets
Participate in product and service improvement initiatives (e.g., packaging, fabrication processes)
What Were Looking For: Essential Requirements:
Experience in a customer-focused, internal sales or account management roleideally in manufacturing, engineering, or fabrication
Strong communication skillsverbal, written, and interpersonal
Excellent organisational and problem-solving abilities
Proficiency with Microsoft Office and CRM/ERP systems
Capacity to handle multiple priorities under pressure with attention to detail
Desirable (Not Essential):
Familiarity with SAP
Knowledge of manufacturing processes, metalwork, or automotive supply chains
Previous exposure to the UK food or packaging sectors
Benefits Youll Enjoy: 25 days' annual leave plus your birthday off, plus bank holidays
Pension scheme with employer contributions
Health cash plan & employee discount scheme
Annual bonus linked to company and individual performance
Friendly, supportive team culture with clear progression opportunities
Location: Telford area Office-based with 1 day/week hybrid
Hours: MondayFriday, 8:45?am 5:00?pm (37.5?hours/week)
Salary: £ 28,500 + Annual Bonus + Excellent Benefits ( The salary is fixed bonus is 7.5% of annual salary, paid annually in March and is based on personal and company performance) Interested?
Send your CV and a brief introduction to I Need Staff Today Ltd today. Be part of a forward-thinking manufacturing business that prioritises service, innovation, and teamwork.
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