Responsibilities:
* Responsible for effective delivery of technical support and installations, including break-fix tasks, hardware, network, cabling, and rack deployments.
* Site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
* Prioritize ticket queues, resolve escalations, and clear blocking issues to ensure continued technician activities in accordance with internal policies and service level agreements.
* Provide 24x7 site coverage for Oracle OCI datacenter sites.
* Work primarily in a mission-critical environment within an Oracle datacenter.
* Participate in a regional standby rotation and shift, requiring a 7x24-hours commitment and the ability to reach the datacenter within 60 minutes (necessitating a driving license).
* Collaborate closely with technical teams (networking, compute, compliance, business operations) and non-technical teams.
* Understand customer problems and provide timely technical solutions.
* Participate in the installation, monitoring, maintenance, support, and optimization of server hardware and software.
* Support deployment of physical infrastructure, including structured cabling and hardware troubleshooting.
* Work within a ticket-based environment, prioritizing and resolving issues per SLA and internal protocols.
* Perform system board repairs and fault diagnosis to SLAs.
* Use provided tools for proper and timely internal reporting.
* Plan and commission new rack positions and participate in the design and commissioning of new whitespace areas.
* Work effectively as part of a multidisciplinary team.
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Applicants should not provide bank or payment details. All applications must be submitted via the 'Apply now' button. Created on 29/06/2025 by TN United Kingdom.
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