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Junior it service desk analyst

Northampton
Permanent
Summit Recruiters
It service desk analyst
Posted: 29 November
Offer description

Are you an enthusiastic and innovative Junior IT Service Desk Analyst ready for a fast-paced challenge that will accelerate your career? Do you thrive in customer-focused IT support and want to take your skills to the next level? If you’re based in Northampton or the surrounding area, this opportunity is tailor-made for you. About the Company Our client is a highly professional, friendly, and successful IT services provider with a large and diverse user base. Due to growth, they are expanding their team and have created a brand-new role for a Junior Service Desk Analyst. You’ll join a collaborative environment, supporting day-to-day service desk operations while contributing to cross-functional IT projects. Role Overview As a Junior IT Service Desk Analyst, you’ll play a pivotal role in ensuring smooth IT operations, focusing on incident management, service delivery, and user satisfaction. Your technical expertise and proactive approach will help resolve issues quickly, improve processes, and enhance overall IT performance. Key Responsibilities • Provide technical support across multiple channels, escalating issues when required • Log, track, and resolve incidents with accurate documentation • Process user requests within agreed SLAs • Analyse recurring issues and collaborate with IT teams to implement permanent fixes • Communicate effectively with users, offering guidance and updates &bull...

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