About The Role
DS Smith’s customer service team is a dynamic and vibrant mix of professionals focusing on delivering the sales strategy, goals, and performance while working to delight our customers by showcasing our sustainable and innovative packaging solutions. The client service team are the face of our business and our biggest ambassadors. We have a fantastic opportunity for an experienced sales professional to join the Retail Marketing Division, part of the Speciality Cluster, as an Account Director. In this key role, you will focus on nurturing customer relationships, driving organic sales growth, and supporting margin targets through a value‑added, consultative approach. Reporting directly into the Client Director, you will hold a pivotal position within the team, acting as a bridge between high‑level strategy and daily execution, building strong internal partnerships across Operations and Sales, and leading your team of Account Managers with drive and passion. The successful candidate will manage and reinforce the strength of their direct reports, supporting individual development to ensure a best‑in‑class service to our customers. As a key point of contact for our accounts, you will lead client meetings and support negotiations to ensure we consistently deliver against our Sales KPIs and growth targets. So, if you have experience in people management, a proven track record in Retail Marketing, and are eager for a new challenge in a fast‑paced environment, we might be looking for you.
About You
* Strong experience in sales & marketing and ability to manage complex contract renewals and retentions
* Excellent communication skills and ability to present confidently to senior management
* Ability to collaborate and build strong relationships with internal and external partners
* Proven ability to manage, support, and develop junior team members
* Ability to grasp, analyse, and initiate actions based on financial insights and understanding
* Drive, determination, and resilience with energy, enthusiasm and a can‑do attitude and behaviours
Benefits
* Competitive salary
* 25 days holiday plus bank holidays
* Pension scheme, life assurance and income protection
* Employee Assistance Programme
* Employee discounts
* Cycle to work scheme
Location
This is a full‑time, hybrid role with frequent travel to our customers and our site in Ely, Cambridge.
We welcome all candidates to apply, even those not meeting all criteria.
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