Overview
For over 40 years, Mamas & Papas has grown to become one of the globally recognised retailers and award-winning manufacturers within the baby & nursery products sector. Our award-winning products and in-store service create a brand of trust and magical memories for customers.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we ensure that when customers need us, we are there. The friendly voice on the phone or via email helps to resolve queries about products bought from our stores, online or with other retail partners.
The Role
Role of Customer Care Advisor — As the team grows, we are continually looking for additional Customer Care Advisors. We provide a full training program in call and email handling, systems and product knowledge, so you can comfortably handle a variety of calls and queries by phone or email.
We offer a fun and creative work environment with a like-minded team focused on helping customers the best they can.
Role(s) Available
* Permanent (22.5 hours) across 3 full days
* Temporary (22.5 hours) across 3 full days (6 month contract)
Working Hours
Working hours are Monday to Friday from 09:15 to 17:30, with 1 in 3 Saturdays from 09:00 to 17:00. A day off in the week is provided when you work a Saturday (Tue–Fri).
Apply to find out more and what works best for you.
Application
If you come from a call centre or customer service background, are customer-focused, problem-solving oriented and want to be part of a globally expanding retailer creating magical memories for customers, we would love to hear from you.
How to Apply: To apply for a Customer Care Advisor opportunity, click through to attach your CV and complete our short application form.
Location & Travel
By Car from Huddersfield (Free onsite parking) – directions provided in the original content.
By Bus from Huddersfield Town Centre – 202, 203, 228 or 229 to Cooper Bridge Road, then head to Head Office.
By Train from Huddersfield Train Station – catch the same buses to Head Office as above.
Benefits
Features:
* Free onsite parking
* Subsidised canteen for breakfasts and lunches
* Games room with pool table, TVs, etc.
* Company Bonus scheme
* 33 days holiday for full time (pro-rata for part time)
* Health and wellbeing programs and other initiatives
Plus more benefits and a great team culture.
Equality, Diversity & Inclusion
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns, recruitment and actions. We strongly believe in inclusivity to help us all move forward in life.
Additional Information
We are a business that cares. Benefits subject to individual schemes criteria and terms.
#J-18808-Ljbffr