Overview
We’re currently recruiting for the position of Mortgage Administrator (internally known as a Mortgage Coordinator) to join our team based in Countrywide House in Caldecotte, Milton Keynes. What’s in it for you as our Mortgage Administrator?
Responsibilities
* Update MUMS system with any data received via email or in the post
* Investigate and respond to queries received (Portal messages within 24 hours /email/telephone).
* Update and action Mortgage cases which are highlighted through the High Risk Measures, using initiative to progress mortgage through to offer.
* Maintain constant contact with all parties relevant to the applicable mortgage case, to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts.
* Ensure case is offered and all relevant checks are completed in preparation for transferring to the On risk and completion team.
* Ensure all insurance policies are placed on risk at the correct time.
* Monitor and investigate all cases which appear on a High Risk Monitor.
* Work to a designed daily structure to achieve maximum coverage throughout a designated pipeline.
* You will need to be a confident and outgoing team player that is able to demonstrate ability to prioritise and organise appropriately.
* Excellent communication skills, both verbal and in writing, are essential.
* At all times the Mortgage Co-ordinator must adopt a professional attitude and approach to your dealings with all parties.
* You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process.
* Adopt an empathetic approach when dealing with customers who may become upset when things are not going to plan.
* Understand the Group's commitment to achieving fair outcomes for customers and seek to achieve this in all dealings with customers.
* You will be required to adopt a conscientious approach and be able to work under pressure with minimum supervision. An innovative approach to problem solving would be an advantage.
Employment details
* Permanent
* Full-time
* Location: Countrywide House, Caldecotte, Milton Keynes
Benefits
* Salary £24,250 per annum
* Full Training and support alongside opportunities for career progression
* 25 days holiday plus Bank Holidays
* Exclusive company benefits including pension and access to our award-winning benefits scheme
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