Order Processor / Customer Service – Food Sales into Catering
Location: Staveley
Hours: 3 days per week
8:30am to 5:00pm and 8:30am to 1:00pm
Salary: £12.71 per hour plus annual bonus
Francesca’s Recruitment Ltd is recruiting for an Order Processor / Customer Service professional to join a growing food sales business supplying catering and hospitality clients across pubs, cafés, restaurants, hotels, and other hospitality venues.
This is an excellent opportunity for candidates with experience in catering, hospitality, food service, or food sales who are looking to move into a customer service and sales-based office role while remaining connected to the food industry.
The successful candidate will join a friendly and supportive team in a varied role combining customer service, order processing, telesales, and client relationship management.
Key Responsibilities
Handling inbound and outbound customer calls professionally and efficiently
Processing customer orders accurately and within required timescales
Building and maintaining strong relationships with catering and hospitality clients
Contacting new, existing, and lapsed customers to promote food products and services
Providing a high level of customer service and account support
Creating engaging content and short promotional videos for WhatsApp and app-based customer communications
Supporting social media activity to increase customer engagement and brand visibility
Working closely with the wider sales team to support business growth
Candidate Requirements
Previous experience within catering, hospitality, food service, or food sales
Excellent communication and customer service skills
Confident and professional telephone manner
Comfortable making outbound sales calls and developing client relationships
Good attention to detail and organisational skills
Basic social media knowledge and confidence creating simple video content
Positive attitude with the ability to work within a fast-paced environment
What’s on Offer
Part-time daytime hours offering improved work-life balance
Competitive hourly rate plus annual bonus
Supportive and friendly working environment
Opportunity to develop a long-term career within food sales and customer service
This role would suit candidates from hospitality or catering backgrounds looking to move away from shift work and into a professional office-based role within the food industry.
To apply, please contact Francesca’s Recruitment Ltd