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Group Risk Account Manager – Hybrid in Darwen or Home Based - ARD1068140
Do you have group risk experience and a strong understanding of group risk products? Do you want to feel truly rewarded for your efforts with renewal and new business bonuses?
We have an exciting opportunity to join our warm and welcoming teamas a Group Risk Account Manager.
Our Group Risk Account Managers report to the Head of Group Risk and are responsible for managing, retaining, and developing a portfolio of micro/smaller SME group risk clients, typically managed through telephone account management. You will successfully manage a portfolio of existing group risk clients, achieving high retention rates by delivering excellent service and strong group risk advice, and develop the existing client portfolio by upselling additional service lines to existing clients.
In return we will make sure you get all the training and development you need to develop into an experienced employee benefits consultant, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.
Key Role Accountabilities:
This is an overview and not an exhaustive list of responsibilities.
* Manage a portfolio of micro/small SME group risk clients, including all aspects of policy administration and policy management.
* Proactively contact clients at renewal points (and other regular intervals as appropriate to the client) to ensure that the relationship and their insurance policies run smoothly.
* Ensure that renewal income (i.e., client retention) from the portfolio remains at appropriate levels.
* Proactively explore opportunities to expand income from existing clients.
* Win new group risk business through various referral channels.
* Generate referrals to other Towergate business lines from the group risk portfolio.
* Maintain high levels of client satisfaction.
* Ensure compliance and business standards KPI scores remain at appropriate levels.
* Transparent and timely reporting of renewal income and new business figures.
* Maintain strong technical group risk knowledge through appropriate CPD and work-related training.
* Develop and maintain strong relationships with the group risk insurance providers.
What we are looking for in a Group Risk Account Manager:
Someone with a minimum of 3 years group risk experience in a broking or advisory environment who has a strong understanding of group risk products and their operation. You will have experience of managing and maintaining a portfolio of group risk clients and all aspects of their policy management. An understanding of new and existing client’s business whilst successfully converting new business opportunities or willingness and desire to learn the necessary skills.
* Professional, customer focussed approach internally and externally when dealing with colleagues and distribution partners.
* Effective verbal and written communication skills.
* GR1 qualified (or working towards).
* Strong numeracy and literacy skills.
* Confident, personable telephone manner.
* Well organised and able to respond well under pressure and meeting deadlines.
* Work well as part of a team as well as being able to work for periods using own initiative.
* Cope well with change, internally within the business and externally within the market.
* Experience in using Microsoft Office programmes.
In return you will be welcomed and supported by Towergate Health and Protection, part of our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
* Holiday entitlement of 26 days plus bank holidays.
* Opportunity to progress your career across the entire Ardonagh family.
* Pensions scheme for when you feel it’s time to retire.
* 24-hour support for physical and mental wellbeing.
* 1 days paid volunteering day to give back to our communities.
* The Spotlight Awards, where we shine a light on the brightest talent across our group.
We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future.
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