Overview
MATERNITY COVER - 12 MONTHS CONTRACT / SECONDMENT
Base: St Helier Hospital
Working hours: Monday - Friday 8am - 4pm / 9am - 5pm
We are looking for an experienced administrator to join our friendly fracture clinic administration team within the Trauma & Orthopaedic department. This role will be based at St Helier Hospital.
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients\' pathway of care, tracking and supporting them from referral to treatment and discharge. To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Responsibilities
1 x full-time position available.
We have an exciting opportunity to join the Trauma & Orthopaedic administrative team. The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will demonstrate advanced communication and organisational skills, use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential. Based in T & O, the post holder will be the point of contact for all fracture clinic administrative and clerical issues relating to a patient\'s fracture pathway whilst under the orthopaedic services care, tracking and booking orthopaedic appointments. To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They must ideally have PAS IT system and MS Excel knowledge.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Details
Date posted: 05 September 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £32,199 to £34,876 a year Pa incl HCAS Outer pro rata
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time
Reference number: 343-7299258-FM-SC-VCG
Job locations: St Helier Hospital, Wrythe Lane, Carshalton, SM5 1AA
Qualifications and Experience
Essential
* Good general education with GCSE or equivalent in English at grade C or above
* Experience of using a full range of IT/Patient administration systems
* Experience of patient administration work in an NHS setting
* Experience dealing with customer complaints and customer care
* The ability to prioritise tasks effectively without direct supervision
* Good verbal and written communication
* Computer literate, with experience of using a keyboard
* Knowledge of NHS service provision including the pathway of care and RTT
* Knowledge of healthcare administrative systems and processes
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
Desirable
* ECDL
* NVQ level 3 in Business Administration or Customer Care or equivalent
* Previous Trauma & Orthopaedic experience
* Experience of booking surgical procedures
Disclosure and EEO
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details: Epsom and St Helier University Hospitals NHS Trust. Address: St Helier Hospital, Wrythe Lane, Carshalton, SM5 1AA. Website: https://www.epsom-sthelier.nhs.uk/work-for-us
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