What you will do:
The Job Holder will design, secure, and manage production Microsoft end-user platforms, ensuring effective delivery and operation of Microsoft endpoint services across physical and virtual environments
1. Endpoint management: configuring Microsoft Intune Intune and Configuration Manager for policies, app delivery and update management
2. Application packaging: Intune/MECM/Win32/MSIX build & lifecycle. PowerShell PSATDK packaging, experience in planning, piloting and releasing through change, supersedence and rollback.
3. Endpoint patching: Ensure security posture of Windows and 3rd‑party updates (Intune/MECM) manage testing and change control for release through deployment rings/rollback, monitor compliance with remediation
4. Production Releases: Plan, document, test and progress changes through release/change management with measurable outcomes.
5. Troubleshooting & support: Provide 3rd‑line support for endpoint platforms; investigate deployment/update issues, analyse data for root cause, partner with Agile value streams, Architecture, and 3rd‑party MSPs (onshore/offshore) to drive fixes.
6. Any other duties as required that reasonably fall within the job
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
7. OS & platforms: Thorough understanding of Windows 11 management across physical and virtual devices (AVD, Windows 365) able to work in iOS/Mac/BYOD.
8. Microsoft Intune and ConfigMgr administration: Practical experience with administrating endpoint management tools for policies, applications and updates.
9. Azure & M365: Practical experience with Entra/Azure Services and Microsoft 365 relevant to endpoint management, certification preferred.
10. PowerShell: Advanced scripting for automation and reporting, performing complex admin tasks across Microsoft platforms. (Intune/ConfigMgr/MSGraph/PSADTK)
11. Microsoft Azure Fundamentals AZ-900
12. Experience working with MSPs and internal teams to land changes safely
13. Experience working in strict change control audit
14. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you…
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!