We are looking for a results driven Operations Manager to lead our Adult Social Care income and debt collection team, maximising recoveries to protect essential frontline services for the city’s most vulnerable residents. This is a senior operational role with real accountability and an opportunity to shape the team further. If you enjoy turning data into action and leading a team through improvement and change, this is the role for you. You’ll take ownership of performance and service quality across Adult Social Care collections, use insight, strong controls and smart processes to drive recovery improvement while keeping fairness, inclusion and customer experience front and centre. You’ll also manage external partners, including legal and collection providers, and contribute to policies, Cabinet reports and corporate priorities.
Qualifications
* Senior leadership experience in a complex ASC or recovery environment
* Strong background in income collection or debt recovery
* Proven success improving performance and leading change
* Confidence with data and senior stakeholders
* Resilience and credibility in a political or public‑sector setting
Equal Opportunities
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. This level of role has historically under‑represented ethnic minorities; we will use positive action to support the achievement of diverse shortlists.
Legal & Eligibility
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Benefits
In return, we offer excellent terms and conditions, generous annual leave, a great pension scheme, well‑being support, annual travel passes and discounts at a number of city centre establishments.
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