As a Fire Safety Planner, you will work within the newly formed Access Team to ensure our buildings are kept compliant with statutory requirements. The role involves planning and scheduling a Fire Risk Assessment programme using data held on our properties within our compliance software (RiskBase). You will liaise with Local Housing Managers, residents, building managers, and other key stakeholders, providing excellent customer service, and playing a key role in maintaining business compliance with regulations.
Responsibilities include:
1. Scheduling planned and responsive appointments for operatives across the housing stock using multiple works management systems.
2. Applying a common-sense approach to planning regional appointments to minimize travel.
3. Handling telephone and email enquiries from Local Housing Managers, residents, building managers, and other stakeholders.
4. Making proactive outbound calls to persuade and influence tenants to arrange and keep appointments.
5. Liaising with and directing operatives, providing them with key information from the MTVH database.
6. Sharing ideas and insights to continually improve the service, including increasing the percentage of appointments made and kept, and buildings accessed.
7. Maintaining records and logs of contact with stakeholders.
8. Monitoring and reviewing schedules to ensure Fire Risk Assessments do not go overdue.
9. Ensuring all data is accurate.
10. Providing weekly/monthly performance reports.
11. Monitoring the accreditation of the Risk Assessors.
Please note: we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:
* 28 days annual leave plus 8 bank holidays (pro rata for part-time roles)
* Two volunteering days per year for community activities
* An additional ‘Beliefs day’ annually for personal time off
* Supported family-friendly policies, including extended parental leave
* Enhanced pension scheme with up to 9% matched contributions
* Option to buy or sell up to 5 days of annual leave per year
* Life assurance cover of 3x your salary
* Hybrid working arrangements, depending on role and department
* Health cash plan for healthcare needs, with family options
* Interest-free loans for rental deposits and season tickets
* Access to extensive training and development via Wisebox platform
* Colleague virtual social platform for organizational updates and networking
* Career progression opportunities, mentoring, apprenticeships, and support
* Employee Assistance Programme supporting wellbeing
About us
We are committed to sustainability and reducing environmental impact, promoting sustainable practices within MTVH.
Learn more about our benefits and organization through our attached document.
At Metropolitan Thames Valley Housing (MTVH), we value diversity and are committed to equality and inclusion. We promote a workplace where everyone feels comfortable to be their authentic self and challenge non-inclusive behaviors. We support various Network groups including LGBTQ+ and Disability groups, fostering community and shared values.
Our core values of Dare, Care, and Collaborate underpin our work as a people-focused organization committed to solving social issues through teamwork.
We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage prompt applications.
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