Our client, a highly regarded and innovative technology company based just outside Cambridge, is looking for a Repairs Centre Manager to lead the day-to-day operations of their busy service and repair facility.
You will be responsible for managing the performance and development of the repairs team, ensuring service levels are met while continuously improving operational processes and efficiency.
Key responsibilities will include:
Managing the day-to-day operations of the repairs centre
Leading and developing the repairs team
Ensuring services meet agreed SLAs and operational KPIs
Acting as a key point of contact for customers and service issues
Managing workflow, resourcing and operational performance
Driving process improvements and maintaining quality and compliance standards
The successful candidate will have:
Experience managing teams within a technical repair, manufacturing or service environment
A track record of delivering operational performance against SLAs and KPIs
Experience working in a customer-facing B2B environment
Strong organisational and communication skills
Commercial awareness and experience working with ERP or service systems
An electronics background or relevant engineering qualification would be advantageous.
If this sounds like the next step in your career, please contact Liam at Eclectic Recruitment for more information or click apply now.
We aim to respond to every applicant. However, if you have not heard from us within 10 days, please assume that on this occasion your application has been unsuccessful or the role has now been filled. You are welcome to contact our office to discuss other opportunities.
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