Join to apply for the Loss Prevention Partner role at John Lewis & Partners
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About The Role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. Your responsibilities include investigating trends and reporting on key themes regarding shrinkage to protect our profits. You'll patrol the shop floor to deter potential theft, monitor CCTV for suspicious activity, and protect fellow Partners and customers.
Due to the nature of the role, you need to be 18 years or older. You’ll work on a rota basis, including evenings and weekends, across various shifts.
Key Responsibilities
1. Be a point of contact for branch Profit Protection issues and escalate as necessary.
2. Mitigate risks of harm to Partners and Customers.
3. Manage shrinkage performance within budget and risk appetite.
4. Address all aspects of shrinkage, including dishonesty, procedural failure, and administrative errors.
5. Support and coach Partners on shrinkage minimisation and procedural compliance.
6. De-escalate conflicts professionally, including detaining or banning offenders if needed.
7. Support investigations as required.
Essential Skills and Experience
* Excellent verbal and written communication skills.
* Confidence in resolving conflicts.
* Attention to detail, with ability to spot trends and signs of profit loss.
* Good customer service and relationship-building skills.
Desirable Skills and Experience
* Previous loss prevention experience and customer-facing roles are beneficial but not essential, as comprehensive training will be provided.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on innovation, quality, and service. As Partners, we share ownership, contribute to our success, and foster an inclusive environment where everyone can thrive.
Important Points
Some roles may require pre-employment vetting, including DBS checks and financial probity assessments. We encourage prompt application as vacancies can close early. We support flexible working arrangements to promote work-life balance, which can include flexible hours, job sharing, or shorter contracts, discussed during interviews.
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