Customer Support Sales Engineer
Are you technically minded with a passion for engineering and customer support? We’re looking for a Sales Engineer to join our client’s specialist industry, where you'll play a crucial role in bridging the gap between technical solutions and customer satisfaction.
As a Customer Support Sales Engineer, you will:
1. Respond to customer enquiries via phone, email, and online platforms.
2. Support clients by sizing and selecting appropriate items.
3. Provide technical support and product recommendations tailored to customer needs.
4. Prepare accurate quotations and project documentation.
5. Liaise with engineering and production teams to ensure feasibility and timely delivery.
6. Maintain and develop strong client relationships through excellent communication and follow-up.
7. Assist the external sales team with technical input and project coordination.
8. Use CRM systems and internal tools to manage enquiries, quotations, and project pipelines.
Skills required for this Customer Support Sales Engineer role:
9. Strong communication and interpersonal skills.
10. Technical aptitude.
11. Competence with Microsoft Office and CRM systems.
12. Ability to read and interpret technical specifications or drawings.
13. High attention to detail and excellent organisational skills.
14. Self-motivated and able to work independently or as part of a team.
15. Eagerness to learn and take part in ongoing training.
16. Own transport essential due to rural location (no public transport access).
Details of this Customer Support Sales Engineer role:
17. Salary: Starting salary from £24,500 DOE
18. Work-Life Balance: Option to work contracted hours over 4 days (subject to workload)
19. Holiday: 30 days including statutory, rising to 33 after 1 year
20. Bonus: Annual business performance bonus (non-contractual)
21. Pension: Auto-enrolment with enhanced employer contribution after 3 years
22. Health Cover: Private healthcare (taxable), critical illness, and death-in-service benefit after qualifying period
23. Development: Comprehensive training and career development opportunities
24. Environment: Supportive, close-knit team in a modern working environment
25. Hours: Office between 08:00 – 18:00; workshop hours typically 08:00 – 16:30
Please note: Only candidates who closely match the criteria for this role will be contacted. For other opportunities, please get in touch with your local Pertemps branch.