Overview
VolkerWessels UK is a market leading contracting group of five closely linked businesses.
We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.
Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!
We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference-every single day.
You'll be the go-to expert for resolving a wide range of technical issues-whether it's a laptop glitch, a mobile device hiccup, or a software snag. You'll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.
But this role is more than just tech-it's about people. You'll translate complex IT speak into simple terms, always with a smile and a 'can-do' attitude.
* Providing first-line support via phone, in person, and onsite at our head office
* Logging and managing support tickets in our ITSM system with clarity and precision
Troubleshooting and resolving issues quickly, aiming for first-time f...
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