Make a real difference in the lives of children and families.
We are looking for an experienced, motivated, and innovative Operational Support Assistant to join our Youth Justice Partnership team. This is a pivotal role where you will lead on delivering high-quality operational and administrative support that ensures effective governance, compliance, and smooth day-to-day operations.
You will have oversight of Operational Support Clerks and will coordinate workflows, helping to drive continuous improvement across systems and processes that underpin our work with children, families, and partners.
What you’ll do
* Manage operational support functions and ensure robust governance and compliance.
* Oversee and improve systems and processes to enhance efficiency and service delivery.
* Provide comprehensive administrative support, including financial systems, meeting coordination, and data reporting.
* Act as a key liaison with internal teams and external partners, maintaining strong and constructive relationships.
* Supervise and develop operational support staff, ensuring high standards and continuous improvement.
What we’re looking for
* Experience in operational support systems, practices, and procedures.
* Strong IT skills and knowledge of financial/budgetary control.
* Excellent communication and organisational skills, with the ability to work under pressure.
* Experience supervising staff and driving improvements in processes.
* A proactive, resilient approach and commitment to service excellence.
* Understanding of GDPR and handling sensitive information.
Why join us?
* Be part of a team that makes a positive impact on young people’s lives.
* Flexible working arrangements – a mix of home and office-based work.
* Opportunities for professional development and training.
* A supportive, inclusive environment where diversity is celebrated.
Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.
For an informal discussion about the role please contact Emma Busby on 01724 296873 or via email
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
As an employer, we promote and safeguard the welfare of children, young people and vulnerable adults and expect the same commitment from existing and prospective employees or volunteers. Recruitment to this post will follow our safer recruitment procedure which includes us requesting references prior to interview and a DBS check.