Job Title: Extra Care Housing Area Manager
* Contract Type: Full-time/Permanent
* Location: Home based with regular travel across Slough, Barking & Dagenham, Northolt, Egham, Surrey and Ilford
* Hours: 37.5 per week
* Salary: Up to £46,537 per annum
* Role Profile: (url removed)
At Anchor, we’re passionate about providing high-quality housing and support to older people across the country. We're looking for an inspiring and proactive Area Manager to join our team and make a real difference to the lives of our residents.
About the Role
As an Extra Care Area Manager, you will lead, develop, and support a housing team across a designated geographical area, ensuring exceptional operational delivery and customer satisfaction.
Key Responsibilities:
* Oversee daily operations across multiple sites, and be accountable in delivering and maintaining occupancy targets, compliance, and high service standards.
* Lead and coach teams to deliver strong performance aligned with our values and housing strategy.
* Foster excellent resident relationships, resolving issues effectively and driving satisfaction.
* Conduct safety audits, identify and manage risk, and respond to emergencies with professionalism.
* Manage budgets and resources to achieve financial targets and goals.
* Build strong partnerships with contractors, local authorities, and community organisations.
* Monitor KPIs and performance, reporting regularly to the Operations Manager.
* Relationship management of contracts such as catering, cleaning, and partnerships including care/support services, ensuring they meet resident needs.
* Create a culture of professional curiosity that supports proactive of management of safeguarding and ASB
What We’re Looking For
You’re a confident and dynamic leader who can manage people, processes, and partnerships demonstrating professionalism and a values based ethos. You embrace change, think creatively, and thrive in a role where no two days are the same.
You’ll bring:
* Strong interpersonal and communication skills, with the ability to manage performance in line with policy and procedure .
* Agility in decision-making with a problem-solving mindset.
* Experience managing teams, with a focus on development and high performance.
* A flexible, resilient approach—comfortable working independently and collaboratively.
* Confidence and experience of relationship management including engaging with diverse stakeholders.
* Excellent organisational and time-management skills.
* Strong IT skills including competence with Microsoft Office and a willingness to learn new systems.
Qualifications & Requirements:
* Educated to A-Level standard or equivalent, with a willingness to gain further qualifications if needed.
* Full UK driving licence and access to a car, or ability to travel efficiently across your area by other means.
* Willingness to undertake regular training and attend external meetings/events