Overview
Join Our Team as a VWG Technical Advisor. Be Better – Be a part of not one, but two iconic brands! Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service?
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed. We value your growth and are committed to supporting you through specialised training, ongoing support, and tailored opportunities to achieve your goals with both AA.
What will I be doing?
* The Technical Advisor provides essential technical support, advice, and repair fixes to customers, ensuring attendance is only for genuine breakdowns.
* Communicates effectively to resolve breakdowns and provide excellent customer service.
* Records data accurately in relevant databases to support management insights and decision-making; computer literate and confident using various systems.
* Offers clear, simplified advice so customers understand the issue and the next steps.
* Maintains a target-driven focus on achieving results.
* Provide advice and support to VWG Dedicated Technicians.
What do I need?
* Mechanical Qualifications: NVQ Level 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, plus substantial demonstrable experience in the motor vehicle repair industry.
* A Fixer/Problem Solver who uses technical expertise to resolve issues and get customers moving again.
* A Master Communicator who can translate complex technical information into simple terms for customers and patrols.
* Flexible: able to work outside normal hours on a roster that includes weekends.
Benefits
* Diverse learning and development opportunities to progress in your career.
* 25 days annual leave plus 8 bank holidays.
* Free AA breakdown membership from day one.
* Discounts on AA products including car and home insurance.
* Employee discount scheme for car salary sacrifice and discounts on healthcare, shopping, holidays, and more.
* Work save pension scheme with up to 7% employer contribution.
* Company funded life assurance.
* Dedicated Employee Assistance Programme.
Details
Salary: £35,000 plus benefits
Hours: 36.25 hours per week
Shifts: between 07:30 – 18:15, Monday to Sunday
Location: Oldbury, office-based role
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
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