Student Experience Team Leader
Location: Birmingham
Salary: £26,789 - £30,432 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between 7am and 10pm. Weekends on rota basis.
Do you have a passion for delivering exceptional customer service and care? Join a company that recognises, rewards, and grows your potential.
We are Unite Students, a FTSE 100 company and the UK's leading provider of purpose-built student accommodation. We seek friendly, caring, and ambitious individuals as Student Experience Team Leaders to provide outstanding service to our students.
You will oversee daily operations at one of our properties, leading a small team while actively participating in tasks. Ensuring a world-class student experience is central to your role, supporting students and exceeding expectations.
Your responsibilities include:
* Supporting daily team activities, delegating tasks, setting targets, and achieving them together
* Ensuring safety and security of the building and students, conducting necessary checks
* Training and developing team members to reach their potential
* Providing a welcoming reception and responsive support to students
* Collaborating with managers and partners to support student wellbeing, especially in vulnerable situations
* Organising events to foster an inclusive community
* Driving local sales activity towards targets
Ideal candidate qualities:
* Fair task delegation considering team strengths
* Hardworking and hands-on approach
* Confident in leadership and communication
* Calm under pressure and solution-oriented
* Ability to work independently and in teams
* Respect for cultural diversity
What you will receive:
* Discretionary annual bonus
* 25 days' paid holiday + holiday buying scheme, + long service days
* Generous pension scheme (employer contributions 5-11%)
* Health and wellbeing benefits including Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit
* Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents
* Additional benefits: ShareSave scheme, Life Assurance, discounts portal, and more
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