Social network you want to login/join with:
Customer Service Specialist - North East, Gateshead
Location:
Gateshead, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
LCGTPNECAMAY25
Job Views:
3
Posted:
13.05.2025
Expiry Date:
27.06.2025
Job Description:
The Role:
You will handle inbound calls from the public requiring appointments following a referral. This includes booking, re-scheduling, and cancelling appointments on a booking system. We seek good communicators who are comfortable in a fast-paced environment, with a focus on efficiency and accuracy. A polite and professional telephone manner, empathy, and understanding of caller needs are essential.
What does an average day look like?
- Working in a lively environment.
- Signing into systems and preparing for the day.
- Assisting callers or family members with referrals, providing accurate information and support.
- Booking or rearranging appointments, being the first point of contact.
- Maintaining professionalism, politeness, and positivity.
- Offering service excellence and respecting data confidentiality per GDPR.
What do we need from you?
- Strong verbal and written skills with attention to detail.
- Ability to build collaborative customer relationships.
- A positive attitude and good interaction skills.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience in target-driven environments.
- PC literacy and multi-system navigation.
- Good typing speed.
- Ownership, resilience, and dedication to service excellence.
- Ability to work in a fast-paced, engaging environment.
Benefits:
- 28 days holiday (including bank holidays), increasing to 30 days after 1 year.
- Lifestyle Benefits programme with discounts and wellness classes.
- Refer & Earn scheme: up to £900 for referrals.
- Employee welfare support, including mental health assistance.
- Recognition awards and career development opportunities.
Additional Information:
- No holidays within the first 8 weeks.
- Location: Work From Home (reviewed every 6 months).
- Shifts: Full-time, 40 hours, Monday–Friday, 8:00 am–8:00 pm.
- Training: 1-day induction, 2 days training.
Company Info
Postify
Rotherham, North Yorkshire, United Kingdom
You need to be logged in to view this
#J-18808-Ljbffr