Who are we? -
HAUS on Burton Road, West Didsbury has become renowned as a venue with a high standard of food and a late night drinking atmosphere. Through the daytime we offer quality brunch, amazing coffee and smoothies, and through the evening we deliver amazing Mexican food with paired with a wide selection of alcoholic drinks, a stylish atmosphere and tons of live events.
HAUS really is a venue people fall in love with, we are looking for a new bar manager to help drive us to the next level, bringing new ideas, and produce a consistent level of customer service.
As part of a larger group of venues across Manchester and South Wales, this is an opportunity to join a growing hospitality business, pursue your career with support from directors, and work within a wider management structure.
* Job Role -
This job is a 40 hour contracted role, HAUS has a closing time of 1am on weekends so any candidate must be prepared to work to a late finish on some occasions. This role is a hands on approach working the majority of your hours leading from the front on the bar or running the restaurant. As the Bar Manager, you are responsible for overseeing the operations that lead to the success of the bar. Your duties will include organising staff rotas, being onsite to oversee customer satisfaction, quality of food, drinks and venue atmosphere, as well as stock control.
Responsibilities:
Support directors in all aspects including: recruiting, training, schedules, staff complaints and disciplinary procedures
Be present and onsite to oversee staff teams and ensure the ongoing quality of service, atmosphere, drinks and food is adhered to and delivered
Ensure that the front-of-house is fully staffed, particularly during peak times, and oversee shift schedules, making any necessary changes per business, need and budget
Recruiting, training and motivating staff, assess staff performance and strategise for improving staff performance
Meeting sales and profitability targets, working with the peaks of the season to best increase revenue
Monitoring inventory of beverages to ensure adequate stock, and placing orders for inventory based on business needs and budgets
Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations, ensuring all legal requirements are adhered to
Ensure menus remain up-to-date and correct, working with the Head Chef to develop and maintain an exciting, innovative menu
Work with the kitchen team to ensure high quality output and stock control across the kitchen
Actively participate as a member of the management team in decision making processes, attending required meetings, etc.
Dealing with customer feedback and providing adequate solutions to customer complaints
Work with our in-house social media manager in creating content and supporting the venues social media channels
Oversee events- liaise with directors to plan and execute events according to customer needs
Requirements:
Practical bar skills, including pouring drinks and cellar management
Excellent leadership skills and the ability to manage staff
Knowledge of alcohol and service laws and the confidence to enforce them
Understanding of stock management, drinks development and production
Strong organisational and communication skills
A genuine passion for customer service and the hospitality industry
Customer service skills and the ability to act on customer feedback
Two years experience Bar Manager experience preferred, previous management
experience necessary
The ideal person will have at least a year's experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of a growing team.
Job Type: Full-time
Pay: From £14.50 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Application question(s):
* Please explain your leadership style and how you get employees to buy into you as a manager.
* Please briefly explain any previous experience with craft beer & creating a cocktail menu.
Experience:
* Bar management: 1 year (required)
Work Location: In person