Job Description
We are looking for a Broking Systems Analyst who can be based anywhere in the UK, working either in an office or on a hybrid basis. In this role, you will support the smooth running of a key broking platform by resolving user issues, managing helpdesk queries, monitoring performance, and enhancing operational processes. You will work closely with broking, IT, finance, claims, and compliance teams to ensure users have the support they need to work efficiently and confidently.You will also help maintain data accuracy, contribute to training and onboarding, create and update process documentation, and identify opportunities to improve platform usability and workflow efficiency.To excel in this role, you will be confident using Acturis and comfortable with Microsoft Office, including Excel, Outlook, and Word.
You will have strong attention to detail, the ability to analyse data, and experience in a helpdesk or operational support environment. Knowledge of insurance products or broking operations is beneficial. You will bring an analytical mindset, strong problem-solving skills, clear communication, and a proactive, collaborative approach.
You will be adaptable, enjoy working with multiple stakeholders, and be committed to supporting colleagues in delivering excellent outcomes.