Major
Incident Manager
and Senior
Problem Manager
Are you an experienced
Incident
/
Problem Manager
seeking a new exciting opportunity? If so please apply today
My client is a leading
professional services organisation
looking for an excellent
Incident /
Problem Manager
to manage IT issues across
infrastructure
and
applications
on a
Global
landscape
. You will have working experience of the
ITIL framework
an ideally certified in
ITIL V4.
You will be the main
escalation point for major IT issues
, including
mentoring
Incident Managers
and you will mobilise a virtual team of IT managers and their staff to identify root cause, manage and fix issues as they arise. You will end up being the main go to for the
Problem Management practice
as they have established Incident and problem processes but one of your 1st jobs would be to
make sure the processes are best of breed.
Anyone who has set these processes from inception before would be of interest. You will formulate and agree an action plan and communicate with
business stakeholders
at every stage. Must be a self-starter with
excellent stakeholder management
and be an individual who can
influence
.
Role is based in Central London and you would be expected to be
in the office 50% of the time