Assistant Manager- Front Office
Andaz Liverpool Street, London
Summary
Salary: £33,990.00 + Tronc
At Andaz, which translates from Hindi as "personal style," we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Benefits include:
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays for you, family, and friends from day one
* Free meals on duty
* 50% discount on food and beverages at selected Hyatt Hotels
* Complimentary business attire laundering
* Headspace membership and Employee Assistance Programme
* Opportunities for continuous learning and career growth across Hyatt Hotels worldwide
Responsibilities:
* Lead on daily guest complaints, liaising with the team on recovery and compensation
* Oversee all Front Office functions during your shift
* Supervise and train supervisors, Hosts, Guest Service Agents, and Door Hosts
* Ensure daily tasks are completed and provide assistance as needed
* Maintain up-to-date credit limits and open/closed folios
* Review arrival lists, guest preferences, and group arrivals, preparing allocations accordingly
* Collaborate with managers to achieve departmental goals such as customer service, upselling, and enrollments
* Work closely with the Assistant Front Office Manager and Guest Relations Manager to deliver five-star service
* Conduct on-the-job training and provide feedback
* Assist in team development and performance reviews
* Lead during emergency situations like fire evacuations and health and safety drills
* Develop and follow action plans to meet KPIs
About Andaz London Liverpool Street
Located in vibrant East London, our 5-star lifestyle hotel offers diverse dining options including a Brasserie, Café Bar, Wine Lounge, Gastropub, and Japanese cuisine. We value empathy, integrity, respect, inclusion, experimentation, and wellbeing, fostering a culture of diversity and excellence.
Join Hyatt, a global family of over 1,150 hotels in more than 70 countries, recognized as a Great Place to Work. We celebrate individuality and believe hospitality is a meaningful career for caring people.
Next steps: Apply today for the Assistant Manager- Front Office role and start your journey with Andaz London Liverpool Street!
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