Purpose of the Role
* To provide a safe, clean, and welcoming environment for our guests, staff, and contractors
* Customer service experience to our customers
* To ensure full compliance with Health & Safety Policy for the centre
* Supporting the centre's Operation with adhering to the company process and procedures
* Completing site patrols in line with the centre’s strategy
* Assisting with site incidents
Key Responsibilities
* Reports to the Duty Manager and Centre Management Team
* To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures
* Ensure that all incidents, H&S issues are recorded & logged
* Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures
* Report any H&S issues to Centre Management and act accordingly
* Ensure visitors & contractors fully comply with site procedures
* Follow lost property procedures for items of lost property found onsite
* Attending site incidents in an effective way
* Key Communication via radio with colleagues and the Operations Centre
* Report writing
* Key customer service skills to support our customers
* Traffic management, will involve manual handling – moving chapter 8 barriers & cones
Skills, Knowledge, and Experience
* Ensuring that you are proactive
* Prioritising workload
* Excellent verbal and written Communication skills
* Problem solving and reporting back with any issues
* Key decision making
Working Hours - Full time working hours, 36 Hours per week, fully flexible, shift time patterns 09:00 – 18:00 & 17:00 – 02:00, 4 on 4 off rota
Salary - £13.14/hr
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Please see our Benefits Booklet for more information.
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