Role Purpose
Provide and ensure high quality standards of the company are met and its products. As well as quality assurance support to customers & suppliers, resolving quality enquiries, requests, returns and investigations. Key function is to ensure quality requirements are dealt with in an effective and excellent standard.
Responsibilities & Duties
* Ensure products meet the organisations and customers' quality & product integrity requirements.
* Identifies root causes of problems, recommends and/or implements corrective measures.
* Analyzes data to identify trends in quality with the goal of mitigating and preventing recurrence.
* Update the Quality Management System (QMS) with incidents, fixes, and improvements.
* Maintain ISO certification.
* Manage & maintain major OEM portals.
* Carry out certification of products and generating certificates.
* Prepare reports on malfunctions, customer returns and corrective actions (Pareto, PPM, etc.)
* Coordinate with Customer and Supplier quality team members.
* Work with internal teams to increase customer satisfaction.
* Analysing and assessing when a customer has a problem or complaint and addressing it.
* Handling problems that have been escalated, solving where possible and escalating further when necessary.
* Answering telephone calls and assisting in covering the Lab mailbox.
* Completing Customer or Supplier Questionnaires.
Core Skills
* Effective communication skills, both written and verbal.
* Hands-on technical expertise and manufacturing support are essential.
* Test quality engineering experience (Engine, Hydraulic systems, etc.) essential.
* Able to work effectively independently and as part of a team, collaborating where required to achieve optimum outcomes.
* Excellent organisational skills, with the ability to prioritise, define problems, collect data, establish facts, and draw valid conclusions.
Quality, Environmental, Health & Safety Requirements
* Read, understand and abide by company Quality, Environmental, Health & Safety policies and discuss with their immediate superior any specific points which require clarification.
* Take reasonable care for their own safety and those around them who may be affected by their acts or omissions.
* Co-operate with the company in achieving and maintaining Quality, Environmental Health & Safety standards where required and as directed.
* Report to supervisor / department lead any actual or potential risks, accidents or dangerous occurrences that they identify.
Company Security Requirements
* Ensure the confidentiality and integrity of company information is maintained and is not compromised.
* Observe and adhere to IT policies and procedures.
* Report any security incident or perceived irregularity to their supervisor and/or IT.
Qualifications & Experience
* Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP & CRM systems. Knowledge of ERP systems or similar advantageous.
* Experience of working within a manufacturing environment essential.
* Engineering Qualification, preferably in Quality / Mechanical discipline
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