Private Shopping Gifting & Campaigns Manager
Harrods Knightsbridge, England, United Kingdom
We are looking for a Gifting and Campaigns Manager who will work within our Client Engagement to create a unique gifting and campaign calendar for our Private Shopping clients. Working closely with other internal teams and across the business, the role will focus on making memorable and impactful moments for our Private Shopping Clients.
About the Role
Within this position, you will be responsible for developing and executing a 12‑month gifting, experience and campaign calendar in partnership with Marketing, CRM, Insights and Private Shopping teams, ultimately to surprise and delight our new and existing clients. You will oversee the delivery of the gifting and campaign strategy to maximise opportunities and retention, seeking to build connections between clients and the service, with a consideration of value and potential at every possibility. As a Gifting and Campaigns Manager, you will also focus on developing the team of Executives and Assistants and effectively leading through change, creating an inclusive culture where all colleagues feel engaged and set up to do their best work.
Key Responsibilities
* Support requests from the Client Delivery team to build strong relationships with clients.
* Identify and recommend gifting, experience and campaign approaches for different tier clients appropriate to their value and headroom potential.
* Manage the gifting budget to ensure spend levels are appropriate.
* Work with the CRM team to identify and deliver gifting opportunities for newly acquired clients, selecting clients for campaigns and gifting strategically.
* Own and execute promotional activity across the CRM database, focusing on unaffiliated touchpoints.
* Continuously explore ways to offer fresh and elevated experiences and ensure top‑tier execution to exceed client expectations.
* Use reporting and insights to measure success and identify the best ROI
* Brief creative teams and third‑party suppliers on the design and creation of luxury invitations and collateral, collaborating with key stakeholders and external partners such as postal, mailing and creative suppliers to manage planning and execution of exclusive activations within the VVIC programme calendar.
About You
* Proven experience in a luxury, client‑focused role dealing with UHNW individuals and a strong understanding of different client makeup.
* Experience managing gifting and campaigns, with creative concepts for Private Shopping clients.
* Experience and passion for managing and developing a team.
* Proactive and responsive to client requests, delivering the best possible offering and creating a truly unique experience to drive loyalty.
* Strong commercial acumen – interest in data and insights to identify best approaches.
* Ability to communicate and work alongside other departments within Harrods and external suppliers.
* Strong understanding of Client Engagement and Client Acquisition.
Hybrid Working
Depending on your role, you may be fully on‑site or have a mix of on‑site and home working – a hybrid arrangement. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on‑site, depending on business needs. For more information, see our Hybrid@Harrods policy on our Career Site or speak to a member of our Talent Acquisition team.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought‑after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
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