Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.
Applicants must have proven experience in delivering excellent customer service and maintaining effective business relationships to exceed customer expectations within the shipping and logistics industry, preferably within supply chain operations. An understanding and knowledge of UK customs regulations would also be highly beneficial. It is essential that you are highly motivated, demonstrate initiative, possess strong time management skills, and have excellent attention to detail.
Key Duties & Responsibilities:
* Liaise with customers to understand all requirements, ensuring that details are accurately captured, aligned with their expectations, and recorded in a timely manner.
* Ensure all service changes or updates are reflected in revised SOPs and IOPs
* Attend customer meetings as required.
* Maintain strong customer relationships in line with company standards and expectations.
* Respond promptly and effectively to queries from global internal colleagues, customs authorities, and customers
Core Benefits (subject to eligibility and successful completion of probation period):
* Discretionary Bonus
* Private Health Insurance
* Private Pension Scheme
* Life Assurance
* Income Protection Insurance
* Reduced Priced Canteen onsite
* Free Parking
* 25 days annual leave increasing to 30 days, plus bank holidays