Job Title: Call Centre Sales Team Leader
Salary: £30,000 £36,000 per annum (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm, MonFri (one in 4 Saturdays)
Are you an experienced Sales Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Sales Team Leader to join a growing legal services business at their Liverpool City Centre head office.
This is an exciting opportunity to play a pivotal role in building and leading a brand-new sales team, where you will coach, inspire, and guide sales advisors to deliver outstanding results while ensuring a first-class customer experience.
What Youll Do:
1. Lead, coach, and motivate a team of sales advisors to achieve and exceed KPIs.
2. Conduct daily team briefings, one-to-ones, and regular performance reviews.
3. Monitor sales conversion, upselling, and cross-selling to drive revenue growth.
4. Deliver training on objection handling, sales techniques, and product knowledge.
5. Handle escalated or complex calls with professionalism, demonstrating best practice.
6. Track and report on sales performance, identifying trends and opportunities.
7. Ensure compliance ...