Operational Research Analyst Post Sales Services
Post Sales Equipment Services Operational Research Analyst required to help further develop my client's Field Services business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance, and services operations and have data analysis skills including SQL reporting.
Skills
* Analytical experience supporting a Service process.
* Experience of Field Service Management systems.
* SQL report writing experience.
* Knowledge of Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services, processes, and workflows.
* Bachelor’s degree in Business, IT, Engineering, or a related field.
* Good conceptual, analytical, and communication skills.
* Experience with Power BI or similar analytical tools.
Responsibilities
* Understanding, documenting, and mapping Equipment Services delivery processes.
* Analyzing the Service Operations business needs and identifying service problems or optimization opportunities.
* Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, etc.
* Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools such as SQL report writing.
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