Job Advert Job Title: Dispatcher Salary: To £28,500 Hours: 37 hours per week, Monday to Friday Location: Walsall, West Midlands Join our Customer Operations Hub here at South Staffs water, as a Dispatcher and play a key role in keeping our services running smoothly. You’ll balance workloads, support field teams, and make sure customers stay informed every step of the way. If you thrive in fast‑paced environments, enjoy problem‑solving, and communicate with confidence, this role offers real impact and variety every day. Bring your resilience, positivity, and customer‑first mindset to a team that values collaboration and continuous improvement. Who we are: Water is a precious and vital resource used by us all in our homes and businesses daily. At South Staffs Water we deliver high quality and reliable water supplies to around 1.5 million customers within the South Staffs and Cambridge, delivering exceptional levels of customer service and great value for money. The role: The Dispatcher is responsible for managing proactive and reactive resource demands, creating a balanced and achievable schedule of works, and ensuring an excellent customer experience. This role plays a key part in maintaining service levels, supporting field operations, and keeping customers informed throughout the delivery of their service. Key Responsibilities * Manage proactive and reactive resource demands to create a balanced, achievable schedule of works. * Allocate work effectively to Operational Resource within agreed SLAs, using a range of works management systems and tools. * Keep customers at the centre of all activity, ensuring timely communication and clear explanations of required steps to complete their work. * Jeopardy-manage workflow throughout the day, redistributing tasks as priorities and service levels change. * Liaise with operational team leaders and field teams to provide updates on delivery progress and available capacity. * Identify opportunities for continuous improvement and contribute ideas through problem-solving and active participation in daily stand-ups. * Attend business meetings on behalf of the Dispatch Team and take ownership of actions that support strategic improvements. * Support other areas of the Customer Operations Hub as required to meet business needs. What You'll Need: * Strong communication skills, with the ability to translate messages across a wide range of stakeholders. * High attention to detail and a strong customer focus. * Experience working in a busy, fast-paced, and dynamically changing environment. * Ability to plan, prioritise, and organise workload effectively. * Comfortable working under pressure and adapting to changing demands. * Creative thinker with a continuous improvement mindset. * Strong problem-solving abilities. * Confident in delegating tasks, guiding field staff, and maintaining productivity. * High emotional intelligence, self-awareness, and positive behavioural attributes. * Ability to manage multiple tasks simultaneously while maintaining service levels. What You’ll Get in Return: * Competitive Salary of £28,500 per annum depending on experience * Company pension with employer contribution * Store discount for personal shopping needs * 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital and health * 25/7 remote GP access