Qualifications
* Have previous experience in an administrative role.
* Desire to grow and develop a career in luxury retail.
* Can build close relationships with clients that last beyond a single sale.
* Good at finding solutions that meet specific client needs.
* Represent the brand with confidence and knowledge.
Responsibilities
Our Showroom Administrators are passionate about what they do. As a team player with a keen eye for detail, you will ensure all areas of administration within the showroom are kept in line with company procedures. Assisting the Showroom Manager, you will play a key role in making sure the showroom runs efficiently through effective processing and adherence to administrative and security obligations. You will also help out on the sales floor when required, developing and continually updating your product knowledge and jewellery expertise and sharing your passion for our fantastic products.
About You
* Exceptional communication and interpersonal skills.
* Experience within hospitality or luxury retail.
* Ability to build rapport and long‑lasting relationships with clients.
* Great understanding of what an exceptional client experience looks like.
* Experience working within a high‑performing team.
* Excellent organisational skills.
About Us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb's master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb's Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in the late Queen's State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We are the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, and seven e‑commerce websites.
Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience while building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow them and make every interaction special and memorable.
Some Of Our Benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* 24/7 Virtual GP service
* Share Save Scheme
* Enjoy your Birthday Off
* Free Wellbeing Tools
* Generous Discount Scheme
* Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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