Customer Success Advisor
We are seeking a Customer Success Advisor to play a crucial role in bridging the gap between our organization and its customers. You will ensure effective communication and foster an exceptional customer experience through proactive management of CX work streams.
Role Criteria:
* UK full driving licence
* Previous experience working within a customer engagement team
* Proven experience in customer service or customer experience roles
* Strong communication and interpersonal skills
* Ability to analyse data and derive actionable insights
* Experience with CRM tools and customer feedback platforms
* Excellent problem-solving skills and a customer-centric mindset
All roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, candidates must be over 21, have held their licence for over 3 months, and have less than 9 points.
All roles are subject to relevant DBS/Security checks before employment commencement.
Benefits:
* 25 days annual leave plus bank holidays
* Access to EAP, including counselling sessions
* Annual Mears Fun Day, organized as a thank you from the Executive team
* Volunteering Leave to undertake paid community volunteering, supporting our social value commitments
* Staff perks with Mears Rewards, including discounts on groceries, holidays, eye tests, Share Save scheme, and more
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