Guerlain Beauty Consultant - John Lewis Leicester
Location: John Lewis, Leicester
Part Time - 15hrs (2 Days)
Overview
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Job Responsibilities
* Customer Service: You put the relationship and the customer experience at the heart of all your actions and you commit to: provide your customers with a unique experience by creating a sincere bond; develop a unique customer experience and irreproachable service through active listening, personalized services and proposals (make-up, skincare and perfume consultation), storytelling; develop a regular clientele and local and international clientele using tools such as clientelling, phoning, and events; contribute to the store's customer satisfaction metrics and propose action plans.
* Sales Development: Apply the unique Guerlain selling method and ensure achievement and follow-up of objectives, both individually and collectively.
* Team and Maison: embody Guerlain's values; foster team spirit; participate in and share during briefings; contribute to overall counter running and harmony by following Retail Excellence and sales procedures (checkout, POS management, merchandising, stock, etc.); maintain grooming standards (uniform, makeup, hair, manicure).
Profile
Hard Skills
* You have an innate sense of customer service and excellent interpersonal skills with a taste for challenges and sales.
* Result orientation
* Sense of service in a luxury environment
* Ability to listen and advise
* Knowledge of a business management application
Soft Skills
* Dynamic and empathetic
* Exemplary (application of procedures, attitude, presentation, elocution)
* Team spirit
* Respect of confidentiality
Additional information
Welcome to a world of exploration! For 190 years, Guerlain has been exploring, innovating, and offering beauty in Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by nature, Guerlain preserves, develops and transmits our heritage with a commitment to diversity and sustainability in the name of customer beauty, products and the planet.
Remuneration - Benefits
We value diversity of thought and people. You will have opportunities to learn through unique training and development programmes, along with a competitive salary package and excellent benefits, including brand discounts.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitals and Health Care
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