🌟 Service Manager, CQC Registered Manager, Service Manager Supported Living Sudbury
đź“Ť Sudbury, Suffolk
đź•’ 30-37 hours per week
đź“„ Permanent
đź’° Salary: ÂŁ35,000
💼 Employee‑Owned Organisation
We’re looking for a committed and confident Service Manager to lead our Supported Living service in Sudbury. This is a key role focused on providing strong, consistent leadership, supporting the team and ensuring high‑quality, person‑centred care for the people we support.
Join Leading Lives, a not‑for‑profit, employee‑owned social enterprise where staff are empowered and customers are at the heart of everything we do.
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đź’ˇ The Role
As a Service Manager, your focus will be on:
* Leading the day‑to‑day running of the service and ensuring it operates safely and effectively
* Supporting, developing and guiding Team Supervisors and Support Workers
* Upholding high quality standards, regulatory requirements and internal processes
* Managing operational responsibilities including rotas, audits, safeguarding and health & safety
* Building and maintaining positive relationships with families, professionals and partners
* Providing clear, visible leadership that supports staff confidence, stability and continuous improvement
This role is ideal for someone who enjoys balancing operational management with people‑focused leadership and is committed to maintaining and developing a high‑quality supported living service.
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About The Role
🌱 Why Join Us?
* Award‑winning training & development opportunities
* Become part of our employee‑owned organisation
* Up to 8% employer pension contribution
* Health & wellbeing support, including an Employee Assistance Programme
* Cycle to Work scheme, retail discounts and more
* A rewarding leadership role where you can make a real difference
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🔧 Key Responsibilities
Maintain Service Quality & Operations
* Oversee audits, incident reporting and quality monitoring
* Ensure compliance with safeguarding, CQC requirements, GDPR and health & safety standards
* Manage service budgets and maintain accurate reporting
Provide Supportive Leadership
* Offer clear guidance, coaching and support to Team Supervisors and staff
* Carry out supervisions, appraisals and return‑to‑work meetings
* Foster strong communication and a positive, inclusive team culture
Ensure Stability & Development
* Maintain effective systems and service approaches
* Manage referrals and support appropriate occupancy levels
* Work closely with families, carers and external professionals to promote customer wellbeing
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✅ What You’ll Need
* Level 5 qualification in Social Care (or working towards)
* Experience leading teams in a social care setting
* Strong organisational, communication and problem‑solving skills
* Experience supporting people with learning disabilities
* A calm, confident and person‑centred leadership style
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🚀 Your Journey With Us
You’ll receive a structured induction and ongoing support from the wider management team to help you succeed and develop in the role.
Employment is subject to enhanced DBS and safer recruitment checks.
Required Criteria
Skills Needed
Coaching
About The Company
Company Culture:
* Values-Driven: Leading Lives not only talks about their values but actively embodies them in their daily operations.
* Employee Testimonials: The company encourages feedback from employees like Anna, an experienced support worker, to showcase the positive impact of their values on staff.
* Authenticity: Leading Lives emphasizes authenticity in their values, highlighting that they are not just empty words but a lived reality within the organization.
Company Culture
We’re a Disability Confident Committed employer
We are happy to make reasonable adjustments whenever possible. Please do let us know if you need any support/ adjustments with your application and the process.
Company Benefits
Benefits offered by Leading Lives
* Holiday entitlement that works for you - Our holiday package increases with service, and you have the opportunity to purchase additional hours
* Peace of mind should you fall ill - We offer occupational sick pay as well as statutory sick pay. We also have an Employee Assistance Programme
* We pay generous sleep-in rates - Sleep-in shifts are available for some of our support worker or team leader roles. The pay rate for these are ÂŁ65 per shift
* Award-winning, in-house training - Our award-winning, bespoke, in-house training, will ensure you are confident and effective in your role
* Travel benefits for you & the planet - We provide a generous mileage rate of 45p per mile, and a cycle purchase scheme to help you go green!
* Owned and run by our employees - We’re employee-owned & not-for-profit. Surpluses are re-invested into our community.
* We offer a welcome aboard bonus - You could qualify for a welcome aboard bonus worth of ÂŁ250
Vacation, Paid time off, Paid sick days, Employee development programs, Sabbatical leave, Casual dress, Free parking, Cycle to work, Referral bonus, Hybrid Working, Culture of recognition, Progression opportunities, Bereavement leave
Salary
Starting from ÂŁ35,000.00 per year