Job Overview
AXA - Global Healthcare is looking for an experienced Sales Manager to lead our efforts in renewing individual customer policies across the UK and EU. This role is ideal for someone with a background in sales, people management, and a passion for process efficiency or data‑driven decision‑making. You will develop and execute strategies to retain existing customers, grow the customer base, and ensure high‑quality service. You will directly manage a UK sales team, including coaching, mentoring, and conducting regular performance reviews, with oversight of EU sales resources to support their development. The position requires a hybrid working arrangement: at least two days a week (40%) away from home, moving to three days a week (60%) in the future.
Responsibilities
* Lead customer retention efforts to meet and exceed renewal targets.
* Develop strategies for direct customer renewals to grow the portfolio.
* Represent the Individual sales team in key projects.
* Manage and develop the UK sales team through coaching, performance reviews, recruitment, and training.
* Provide regular sales forecasting and reporting for stakeholders.
* Optimise renewal processes, ensuring compliance with regulations and internal policies.
* Handle sales leads and conversions, managing budgets related to retention.
Requirements
* Experience in sales, customer retention, or account management.
* Strong leadership skills with a focus on coaching, mentoring, and developing team members.
* Proven ability to conduct performance reviews and support ongoing development.
* A data‑driven or process‑oriented approach to work.
* Good understanding of insurance or healthcare markets (preferred but not essential).
* Excellent communication skills and a collaborative mindset.
* Ability to analyse data, identify opportunities, and drive results.
* As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Benefits
* Competitive annual salary.
* Annual performance‑based bonus.
* Contributory pension scheme (up to 12% employer contributions).
* Life Assurance (up to 10× annual salary).
* Private medical cover.
* 28 days annual leave plus Bank Holidays.
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
* Wellbeing services & resources.
* AXA employee discounts.
AXA is an Equal Opportunities Employer. We take pride in treating all candidates with respect and without discrimination based on any Protected Characteristics. AXA UK is a Disability Confident Leader and encourages applications from people facing barriers due to a disability or long‑term health condition. As part of our commitment to diversity and inclusion, we provide an accessible application process and support.
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