2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Electronics Manufacturing
Our Client is a leading end-to-end contract electronics manufacturer, who specialise in transforming product ideas into reality for customers. Equipped with advanced technology systems and supported by a dedicated, professional team, they are committed to delivering a first-class service that consistently exceeds our clients' expectations.
Our client is seeking an experienced Account Manager. A diverse customer-facing role that plays an important part in our commercial success (sales and profit). Your role ensures we develop and maintain great customer relationships, regular orders and business development with current and newly onboarded customers.
Key Responsibilities - Account Manager
* Take ownership of your allocated customers; be the voice of the customer within the business.
* Improve our customer service experience, create engaged customers and facilitate organic growth.
* Ensure that the customer's scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution.
* Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, coordinating with the relevant Buyer for material purchasing and kit clearance. Plus, maintaining continuous communication with the production, quality and engineering teams.
* Organise and attend Quarterly Business Reviews (QBRs), ensuring data is up to date and presented professionally.
* Reduce the overall cost of goods and ensure success is shared with customers on an equitable basis.
* Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in our portfolio.
* Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs.
* Monitor customer slow moving and excess material; with the goal of ensuring customers take full responsibility for the material we purchase on their behalf.
* Develop close working relationship with other key functions in the company to support commercial negotiations for new projects and assist in projects for further business improvement.
Qualifications, Skills And Education Requirements
* Experience in managing customer accounts within a manufacturing environment.
* Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.
* Sound commercial awareness of how revenues and gross margins impact the business.
* Confidence to negotiate and influence decision-making with senior stakeholders.
* Confident to handle multiple tasks and remain composed during challenging situations.
* Experience in using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data with meticulous attention to detail.
Hours
Monday – Thursday: 07:30 am-16:00 pm, Friday: 07:30 am-13:30 pm
For More Information, Please Email The Account Manager
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing Services
Industries
Marketing Services
#J-18808-Ljbffr