Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for. Typical duties include but are not limited to the preparation, transportation, and personal care of the deceased carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We’re looking for an empathetic and commercially minded person to join the Co‑op Funeralcare team. You don’t need industry experience. If you have great people skills and a real commercial focus, you could be perfect for this role. As a funeral director, you’ll be right at the heart of that service, balancing your time between managerial and business tasks and building strong, trusting relationships with clients.
What you’ll do
* Create and meet client needs, service levels and KPIs.
* Serve as the clients’ main point of contact, supporting and guiding them with the help of the wider team.
* Support funerals – conduct ceremonies, lead the team, and carry the deceased when necessary.
* Ensure all regulated work, including funeral‑planning appointments, is referred to a certified colleague.
* Build and maintain relationships with the team, clients and the community.
Qualifications & requirements
* A commercial mind‑set and experience in a managerial role.
* A true customer focus and a passion for delivering a great service.
* The ability to capture intricate detail and ensure it is reflected in the service delivered.
* Compassion, understanding and empathy, and the ability to keep a cool head under pressure.
* A UK manual driving licence.
Benefits
* 30 % off Co‑op branded products in our food stores all year round.
* 10 % off other brands in our food stores all year round.
* Discounts on other Co‑op products and services.
* 23 days holidays (pro‑rata, rising with service).
* A pension with up to 10 % employer contributions.
* Access to our Employee Assistance Programme offering confidential advice and support 24 hours a day.
* Access to virtual GP and free eye tests.
* Endless career development opportunities including apprenticeships.
* Friendly, supportive team and the knowledge that you make a huge difference to your community.
* Access to Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.
* Holidays starting from 31 days holiday per year (includes bank holidays).
* Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.
* Services to support your physical, mental and financial wellbeing.
* Flexibility – we’ll aim to find a working pattern that fits your life.
* Endless career development opportunities including apprenticeships.
Success profile
* Forging relationships.
* Co‑operation.
* Teamwork.
* Empathy.
* Compassion.
* Speaking up.
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