Senior Pensions Administrator - Defined Contribution (DC)
Hybrid Working FTSE 250 Consultancy - nearest tube Charing Cross
This a wonderful opportunity to join a prominent and rapidly growing UK consultancy specialising in pensions and insurance. Our client is a FTSE 250 company with over 2,000 employees, who support thousands of pension schemes and their members. As a Senior Pensions Administrator, you will play a key part in delivering high-quality administration services across trust-based company pension schemes, with a specific focus on Defined Contribution (DC) arrangements. The scheme-based team structure means you will work end-to-end on your allocated schemes, fostering strong client relationships while delivering a seamless service.
You’ll support the development of the team, apply your technical expertise, and ensure exceptional service delivery to both clients and members.
Key Responsibilities
* Train, support, and mentor less experienced team members
* Check and authorise work produced by the administration team
* Administer and calculate member benefits in line with scheme Rules
* Maintain accurate member records and scheme documentation
* Apply knowledge of benefit structures, Trust Deed & Rules, pensions legislation, disclosure requirements, and regulatory standards
* Work collaboratively with clients, actuaries, consultants, providers, payroll teams, members, and third parties
* Handle member enquiries confidently via phone, email, and letter
* Assist with project work as allocated by the Team Leader or Manager
* Maintain compliance with ISO and AAF accreditation standards
* Prioritise workload effectively to meet deadlines
* Provide both written and verbal technical guidance
* Adapt to evolving business needs and undertake related duties as required
The person
Essential Qualities
* Previous experience in a similar role, specifically with Defined Contribution (DC) schemes
* Strong background in pensions administration
* Highly organised, methodical, and accountable
* Strong communication skills with a customer‑focused mindset
* Ability to develop colleagues and drive high standards
* Proactive, adaptable, and solutions‑oriented
* Strong attention to detail
* Confident user of MS Office, especially Excel and Word
* A positive, can‑do attitude with pride in your work
Qualifications
* GCSE Maths and English (Grade C/5 or above) or equivalent
* A‑Level (or equivalent) preferred-but significant relevant experience also considered
* Studying for, or willing to study for, a pensions qualification (CPC/QPA/DPC/RPC/APMI)
What is on offer
* Competitive salary
* Annual discretionary bonus
* 25 days' holiday, with the option to buy or sell days
* Pension matching
* Healthcare plans and life assurance
* Retailer discounts and flexible benefits scheme
* Employee assistance programme & digital GP access
* Paid volunteering days
* Referral bonuses for successful candidate introductions
If you're passionate about delivering excellent pension administration and want to join a collaborative, forward‑thinking organisation, we'd love to hear from you.
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