What you’ll do
Create & maintain rapport with the customer understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.
1. Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
2. Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
3. Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
4. To meet and exceed individual sales targets and ensure compliance against key metrics
5. Undertake regular learning and development and align with company and FCA requirements
6. Always adhere to company and regulatory policies and guideline
7. Partaking in Vodafone’s security vetting process whenever required
Who you are
8. We are looking for people who are level-headed, have a mature mind-set.
9. Enthusiastic, energetic and driven.
10. It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays,
11. For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.