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Our client is a well-established, medium-sized firm. Known for its commitment to quality and customer satisfaction, the company has a strong presence in Brighton and is recognised for its dedication to employee wellbeing and professional growth.
Job Description
* Responding promptly to customer inquiries
* Maintaining a positive, empathetic, and professional attitude towards customers
* Acknowledging and resolving customer complaints
* Ensuring customer satisfaction and providing professional customer support
* Processing orders, forms, applications, and requests
* Communicating with customers through various channels
* Keeping records of customer interactions, transactions, comments and complaints
* Providing feedback on the efficiency of the customer service process
The Successful Applicant
A successful 'Customer Service' professional should have:
* A thorough understanding of customer service principles and practices
* Excellent communication and interpersonal skills
* Proficiency in Microsoft Office and customer service software
* Ability to work well in a team and under pressure
* Strong problem-solving skills
* High level of commitment to customer satisfaction
* Ability to multitask and remain organised in a fast-paced retail environment
What's on Offer
* The opportunity to work in a professional and supportive retail environment
* Generous holiday leave
* A hybrid 9-5 working arrangement
* A permanent role with opportunities for professional growth
This is an excellent opportunity to enhance your customer service skills within a supportive environment in Brighton. Don't miss out, apply today!
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