Job Title: Senior Business Analyst
Contract Type: Permanent
Location: Alderley Edge or Edinburgh
Working style: Hybrid 50% home/office based
Closing date: 18th November 2025
We have an exciting new opportunity for a Senior Business Analysis role. We’re looking for the right candidate to join our Group Transformation and Change Team, working within our ‘Long Standing Customer’ business. This opportunity will allow you to play a critical role in driving our success. With your knowledge of the financial services industry and strong analytical skills, you will provide valuable insights and recommendations that inform strategic decision-making. Your work will help protect our customers and platforms, reduce risk to service, and ensure we service our customers effectively and efficiently throughout the lifetime of their policy, all while meeting our regulatory obligations.
This is a fantastic opportunity for someone passionate about business analysis and who is looking to make a significant impact on the organisation's success
About the role
* Takes ownership of medium to more complex (large) change initiatives, including defining scope, occasionally needing guidance on more complex aspects.
* Effectively collaborates and communicates with stakeholders and the team proactively driving engagement and discussions.
* Suggests potential improvements in processes or technology and/or organisational change and is comfortable articulating anticipated benefits/outcomes.
* Comfortable in defining scope, priorities, and benefits with stakeholders, with limited support, ensuring alignment and understanding.
* Selects and applies appropriate techniques to elicit comprehensive requirements from stakeholders.
* Thoroughly analyses processes and data, presenting well-considered options for consideration.
* Analysis outputs well documented ensuring source traceability and adherence to specified standards and delivered within agreed timescales.
* Defines user acceptance criteria.
* Has an excellent working knowledge and understanding of the BA toolkit.
* Works independently, following BA processes and using the BA toolkit effectively.
* Seeks out help and guidance from other business analysts when needed.
* Peer review feedback reflected in all outputs and feedback required is taken on board.
* Undertake peer review checks on other Analyst’s work.
* Maintains and updates knowledge and skills within their area of specialism using the range of resources available.
* Actively contributes to the Change Forum where appropriate.
* Inputs into best practice evolution.
About you
* You’re an experienced BA and can work independently and able to coach others where necessary
* Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
* Self-motivated, decisive, with the ability to adapt to change and competing demands.
* Ability to work in fast paced environments and have a delivery focused mindset at all times.
* Ability to support others with strong communication and influencing skills.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.