At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Solutions Architect, Southampton (5 days a week)
So, what’s the role all about?
We are looking for a talented implementation specialist to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key.
How will you make an impact?
* Implementing and supporting custom deployments and integration of various NICE product suites for clients.
* Working on non-standard configuration requests, manual database and file manipulations, and other advanced system adjustments.
* Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners, and service providers.
* Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact, and raising issues as appropriate.
* Using best practice methods, quality standards, and guidelines on all project phases.
Key personal attributes:
* Comfort working as part of a distributed team
* Working with minimal guidance once trained
* Comfort communicating with customers at all levels
* Excellent written and verbal communication in English
* Excellent problem-solving skills and ability to work under pressure
Have you got what it takes?
* System/implementation engineering for complex data-driven solutions
* Scripting (PowerShell / .Net / C# / Java, etc.)
* APIs (REST, SOAP) including interfacing with Postman or Fiddler
* Technical and analytical skills
* Windows server/client
* Effective communication skills with customers and internal departments, including listening, validating assumptions, and effective questioning.
* Ability to deliver technical information clearly to customers of varying technical expertise.
* Methodical troubleshooting, technical skill, and attention to detail in diagnosing problems and reproducing issues locally.
* Multi-tasking and time-management skills to prioritize and switch between tasks.
You will have an advantage if you also have
* Programming (e.g., C#)
* MS Azure Cloud technologies (or equivalent)
* Experience in policing or the criminal justice sector within an IT environment
NOTE – Successful candidates will need to have been in the UK for 5 years and be eligible for obtaining NPPV3 + Security Clearance.
Requisition ID: 7208
Reporting into: Group Lead, QA Engineering.
#LI-Hybrid
About NICE
NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
Apply for this job
* indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? *
Have you ever worked at NICE or any of its subsidiaries? *
Do you now or in the future require visa sponsorship? *
By checking this box, I agree to allow NICE to store and process my data for the purpose of considering my eligibility regarding my current application for employment. *
By checking this box, I agree to allow NICE to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.
#J-18808-Ljbffr