At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.
Position Overview
We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency in English (UK Dialect). This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.
Key Responsibilities
* Respond to and manage incoming customer requests via phone
* Serve as the first and single point of contact for technical inquiries and general support
* Provide fast, prioritized assistance to key customers
* Manage call-back services and follow-up communications
* Log and classify all customer interactions (received, attended, abandoned)
* Analyze call data and report service activity and feedback
* Monitor and control real-time call center operations
* Maintain call history and resolution tracking
* Support documentation management and internal communications
* Coordinate external communications with relevant institutions or partners
Requirements
* Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
* Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
* Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
* Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
* Language Proficiency: Fluent English (UK dialect).
Required Tools
* Internet: Broadband with wired Ethernet connection
* Hardware:
o Processor: Minimum 1.8GHz (64-bit preferred)
o RAM: 8GB or more
o Storage: Minimum 10GB free
o Screen resolution: 1920x1080 preferred
o Wired USB headset
* Operating System:
o Windows 11 or later
o Mac OSX 13 or later
Work Schedule
* 4 to 5 hours per day- Also the possibility of full time
* Between 09:00 to 18:00 CEST
* Monday to Friday
What We Offer
* 100% Remote Work
* Flexible, Project-Based Assignments
* Long-Term Collaboration Opportunities
* Career Development Paths
* Gamification Program (Earn bonuses, paid holiday hours)
Join Us
If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.
Application Deadline: 05/12/2025