Permanent, Full Time
37 hours per week (Monday – Friday)
As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations.
The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes.
Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds.
Other Responsibilities:
* Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder.
* Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.
* Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral.
* Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits.
* Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact.
* Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.
* You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.
* occasional weekend and evening meetings and out of hours support.
Requirements:
* Full driving licence and use of vehicle
* Experience in tenancy management and/or anti-social behaviour
* Experience working with partner agencies and/or contractors
* Excellent communication skills and ability to engage with a variety of people
* Ability to operate and be flexible in a changing environment to respond to emerging priorities
* Holding a CIH or Housing Management qualification (or equivalent) is desirable
Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: 20th October 2025
Interviews To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED