Receptionist = Sunday & holiday Cover - Part Time
Overview
We are seeking a Part time Receptionist to join our team to be part of our existing clinic in Downend Bristol. We are currently looking for a friendly, professional, and organised individual to join our team.
This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.
SKILLS & ATTRIBUTES:
Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:
* Excellent customer service skills and telephone manner
* Strong organisational & communication skills and effective multi-tasker
* Confident IT skills - Office 365 - Excel/Word & Outlook
* A genuine passion for people's welfare with a kind and friendly disposition
* A proactive and quick learner
MAIN RESPONSIBILITIES
Patient Experience:
* Clinic Welcome – greeting our patients when they arrive.
* Reception experience – engage with our patients to ensure that their experience is excellent.
* Enquiries - answer face-to-face, email and telephone enquiries.
* Booking Appointments – book patient appointments into the diary.
* Managing Practitioner diaries
* Registration and Consent – ensure that new clients register fully and consent to the terms of business and to clinical assessments.
* Cancellations and DNAs (Did Not Attend) – manage the cancellation and DNA processes from end-to-end.
* Payment & invoicing – take payments & processing company invoices for payment.
Downend -
* Sunday 9-2pm
* Plus, support with holiday and sickness cover
OTHER DETAILS
The successful candidate will need to have a flexible approach to work.
Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.
Training will be provided prior to and beyond the start date during Monday- Friday on site.
Holidays - 28 days Pro Rata - this includes UK Bank Holidays
If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV, a covering letter & confirm you are able to work these hours.
Job Type: Part-time
Pay: £12.50 per hour depending on experience
Experience:
* Reception: 1 year (required)
* Customer service: 3 years (required)
* Microsoft Excel: 1 years (required)
* Microsoft Office: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: Downend Lyfe - Sunday PT Rec
If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV, a covering letter to & confirm you are able to work the hours stated.
Job Types: Part-time, Permanent
Pay: From £12.50 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
Application question(s):
* Are you happy to work early and late shifts plus weekends if required?
Experience:
* Reception: 1 year (required)
* Customer service: 2 years (required)
Work Location: In person