Job Description – Scheme Manager Non Residential (251880)
Pay £27,082 pa and great benefits including Health Cash Plan
Permanent, full time (37.5 hpw)
Barnet, London
We can’t offer a CoS for this role
Home, a place where you belong
This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What you’ll do
* Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
* Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
* Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
* Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
* Signposting customers to relevant services to support their welfare and make a difference to their lives.
* Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
You have
* A passion for providing excellent customer service and ability to build great relationships with customers from all different backgrounds.
* Knowledge of the health and social issues that affect older people.
* Some experience in safeguarding and carrying out risk assessments.
* Ability to work collaboratively with different partners.
* Strong administrative skills, including managing accounts, budgets and invoicing for repairs to buildings, communal areas and gardens.
* A self‑starter approach with the ability to work much of your time alone; organised, initiative and able to make your own decisions effectively.
* Potential flexibility to adapt your working hours; you will discuss at interview.
* Willingness to work Monday to Friday, occasional evenings, and adapt your diary.
* Valid driving licence and vehicle for business purposes; mileage paid.
* Ability to use technology for updating records, online learning and collaboration with other colleagues.
* Must obtain an Enhanced DBS check (paid by employer).
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to be used as you fancy), increasing to 39 days with an option to buy five days more.
* Generous pension scheme with life insurance of 3× salary.
* Health cash plan saving you £1,140 per annum; we cover costs for you and your children toward dental, optical, prescriptions, alternative therapies and more.
* Over 800 high‑street discounts on groceries, holidays, days out, phones, bikes or cars.
* Opportunities to grow within the company – we develop our own colleagues.
2 Hyde Court Friern Barnet Lane Whetstone
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